Wizz Air has recently launched its new chatbot service called Amelia, which will help provide users with the ability to receive general information at a quicker pace.
The virtual assistant will also provide information on a passenger’s flight.
The chatbot is inspired by Amelia Earhart, an American aviation pioneer who was the first female aviator to fly solo across the Atlantic Ocean.
Amelia is currently available in English with a limited amount of functions. Additional updates will be added in the future to make it more convenient for users.
Zsuzsa Poos, Chief Customer and Marketing Officer at Wizz Air said, “I am delighted to introduce Amelia, our virtual assistant who is a real gamechanger in Wizz Air’s customer experience solutions. Automating and digitalizing our processes is key in delivering ever-higher customer satisfaction. Wizz Air is dedicated to broadening Amelia’s expertise and to supporting our passengers with an always expanding array of self-service options to manage their travel details. Let’s welcome Amelia on board.”
Wizz Air was recently launched out of Abu Dhabi and its expanding network currently connects the UAE capital with cities in countries including Egypt, Greece, Israel and Romania.
Visit the Wizz Air website for more information.
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from Abu Dhabi World Online
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